American cult-bike maker Harley-Davidson on Saturday said it is working with its new partner Hero MotoCorp to ‘ensure a smooth transition’ for its customers in India, including after-sale service and warranty.Last month, Harley-Davidson and Hero MotoCorp announced their partnership for the Indian market.They have inked a distribution agreement, under which Hero MotoCorp will sell and service Harley-Davidson motorcycles. It will also sell parts and accessories and general merchandise riding gear and apparel through a network of brand-exclusive Harley-Davidson dealers and Hero’s existing dealership network in India.Harley-Davidson MD (Asia emerging markets and India) Sajeev Rajasekharan said in a statement, “As we change our business model in India, we are pleased to be continuing our journey in the country together with Hero MotoCorp. We are working closely with Hero to ensure a smooth transition for our riders.” He further said the company is providing its riders with updates as available. The firm has assured them that Harley-Davidson motorcycle, parts and accessories and general merchandise sales, as well as after-sale services, warranty and H.O.G. (Harley Owners Group) activities will continue from January 2021, he added. After the company announced its exit from India in September, Harley-Davidson’s dealers said they are looking at taking legal action against the U.S bike manufacturer over measly compensation.The Federation of Automobile Dealers Associations said the exit of the American cult-bike maker would lead to a loss of up to ₹130 crore for the brand’s dealer-partners in the country along with job loss of up to 2,000 workers across the bike maker’s dealerships.
A letter from the Editor
Dear subscriber,Thank you!Your support for our journalism is invaluable. It’s a support for truth and fairness in journalism. It has helped us keep apace with events and happenings.The Hindu has always stood for journalism that is in the public interest. At this difficult time, it becomes even more important that we have access to information that has a bearing on our health and well-being, our lives, and livelihoods. As a subscriber, you are not only a beneficiary of our work but also its enabler.We also reiterate here the promise that our team of reporters, copy editors, fact-checkers, designers, and photographers will deliver quality journalism that stays away from vested interest and political propaganda.Suresh Nambath